Payment and dispatch

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: Spain, England,Oesterreich, Niederlande, Belgien, Luxemburg.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge shipping costs on the basis of the order value (gross product value):

From an order value of 199,00 € onwards, we deliver shipments free of cost.

Deliveries to foreign countries:

We charge shipping costs for deliveries to foreign countries on the basis of the order value (gross product value):

Delivery of download items:

Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.

Download products are sent to you as data via E-mail within 24 hours after concluding the contract (with an agreed advance payment after the time of your payment instruction).

The customers can download the Download items via a link shared through email.
This email is sent with the access data for the Download within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers can download the Download items in their customer accounts.
This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.

Delivery periods

For goods customised according to customer requirements, the revised submission will be made within 3-5 days following conclusion of the contract, execution of the design work and delivery of the goods within 7 days following approval of the revised submission (with an agreed advance payment after the time of your payment instruction), unless otherwise specified in the respective quote.

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 – 5 days, for deliveries abroad within 5 – 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

–  Prepayment via transfer
–  Payment via SEPA direct debit
–  Payment via SEPA corporate direct debit
–  Payment via credit card
–  Payment via PayPal
–  Payment via PayPal Express
–  Payment via PayPal Plus (credit card, direct debit, invoice)
–  Payment by invoice
–  Payment via amazon payments

In case of deliveries to a foreign country, you have the following payment options:

–  Prepayment via transfer
–  Payment via credit card
–  Payment via PayPal
–  Payment via PayPal Express
–  Payment via PayPal (credit card, direct debit, invoice)
–  Payment via Sofortüberweisung [immediate transfer]
–  Payment via amazon payments

Further details on payment

Payment by invoice is only for registered clients.

The invoice amount is to be settled at the time of payment on invoice within 14 days.

If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.